Show ticket details

Use /tickets/{ticketID} to retrieve all details of a specific ticket, e.g., Missed pickup,Extra pickup etc of a customer.To retrieve summary of all the tickets on your account see, tickets api

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URI

GET /api/v1/customers/{customerId}/tickets/{ticketId}

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Headers

Parameter	Mandatory	Data Type	Allowed Values	Description
Request-Tracking-Id	Y	String		Unique Identifier for each request
Authorization	Y	String		Access token
ClientId	Y	String		Will be provided by WM
Accept	N	String	application/json or application/xml	Default is application/json

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Request Parameters

Pass the following parameters in the request.

Parameter	Mandatory	Data Type	Type	Description
customerId	Y	Number	path	Unique Customer Identifier
ticketId	Y	Number	path	Unique ID assigned to a ticket

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Response Fields

Parameter	Data Type	Description
request_tracking_id	String	Unique Identifier for each request
tickets	Object	The ticket details
id	Number	Ticket Identifier
status	String	Ticket status (CLOSED, OPEN, VOIDED and PENDING)
load_type	String	Ticket type like DEL (Delivery),XPU (Extra Pickup)
load_description	String	Description associated with the ticket type
created_date_time	DateTime	Ticket creation date time
created_by	String	Ticket created by
closed_date_time	DateTime	Ticket close date time
closed_by	String	Ticket closed by
dispatch_date_time	DateTime	Ticket serviced date time
generate_ticket	String	Flag to indicate if ticket is auto-generated
complaint	String	Flag to indicate if ticket is created based in customer complaint
comments	String	User comments
completion_code	String	Ticket completion code
completed_description	String	Description associated with completion code
requested_by	String	Customer information
audit_info	Object	Contains the auditing information associated with ticket
logged_date_time	DateTime	Ticket last modified date time
services_info	Object	Services related information
code	String	Service code
description	String	Description associated with the service code
quantity	Number	Number of containers
cost	Float	Cost associated with a service
special_description	String	Additional description

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Tip

For information about how to test, see How To Test

Sample Request

http://api.wm.com/v1/customers/123456789/tickets/104237

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Sample Response

{  "tickets": [    {      "id": "407519",      "status": "CLOSED",      "load_type": "SNP",      "dispatch_date_time": "12/09/16 05:28:44",      "load_description": "OP SNAPSHOT (NON-CHARGEABLE)",      "created_by": "SNAPSHOT",      "created_date_time": "12/11/16 05:28:44",      "generate_ticket": "N",      "complaint": "N",      "closed_date_time": "12/11/16 05:28:44",      "closed_by": "SNAPSHOT",      "completion_code": "COM",      "completed_description": "COMPLETED / CLOSED",      "requested_by": "SNAPSHOT",      "audit_info": {        "logged_date_time": "12/11/16 05:28:44"      },      "services_info": [        {          "code": "OFN",          "description": "SS Inc# 9084963",          "quantity": "1.00",          "cost": "0.00"        }      ]    }  ]}

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