Show case details

Use the /cases/{caseId} to retrieve all details of a specific non-executable service request, e.g., Billing complaints, Bin complaints etc.To retrieve the summary of all the cases on your account see, cases api

URI

/api/v1/customers/{customerId}/cases/{caseId}

Headers

Parameter Mandatory Data Type Allowed Values Description
Request-Tracking-Id Y String Unique Identifier for each request
Authorization Y String Access token
ClientId Y String Will be provided by WM
Accept N String application/json or application/xml Default is application/json

Request Parameters

Pass the following parameters in the request.

Parameter Mandatory Data Type Type Description
customerId Y Number path Unique Customer Identifier
caseId Y Number query Unique ID assigned to a case

Response Fields

Parameter Data Type Description
request_tracking_id String Unique identifier for each request
cases Object The cases details
description String Description of the case
category String Case category
category_description String Category description
sub_category String Case sub category
sub_category_description String Sub Category description
requested_date_time String Case Creation date and time
due_date_time String Due date to serve the request
assigned_role String Assignee Role
assigned_to String Assignee Identifier
status String Case status(OPEN,CLOSED)
status_reason_code String Reason code for status
status_reason_description String Reason description for status
source String Source of case creation
adjustment_total_amount Number Amount adjusted by CSR agent for adjustment case
notes Object The customer notes
comment String Notes about the case
requestor Object Case requestor details
name String Name of the requestor
phone Number Phone number of the requestor
email String Email address of the requestor
adjustments Object Case adjustment details - For an adjustment case only
description String Description of case adjustment
amount Number Amount adjusted
date_time String Adjustment date and time
reason_code String Adjustment reason code
reason_code_description String Adjustment reason code description
invoice_number Number Invoice number
transaction_code String Transaction code
transaction_description String Transaction description
service_code String Service code
service_description String Service description
reference_info Object Case reference information
case_id Number Unique ID assigned to a case
invoice_number Number Invoice number
transaction_code String Transaction code
transaction_description String Transaction description
service_code String Service code
service_description String Service description

Tip

For information about how to test, see How To Test

Sample Request

http://api.wm.com/v1/customers/123456789/cases/679

Sample Response

{    "request_tracking_id": "123",    "cases": {        "description": "MISAPPLY",        "category": "ADJ",        "category_description": "null",        "sub_category": "MDB",        "sub_category_description": "null",        "requested_date_time": "2015-12-03 17:36:25.0",        "due_date_time": "2015-12-08 17:36:00.0",        "assigned_role": "APPROVER1",        "assigned_to": "DBELL",        "status": "CLOSED",        "status_reason_code": "APR",        "status_reason_description": "null",        "source": "PHONE",        "adjustment_total_amount": "7656",        "notes": [{            "comment": "APPROVED"        }, {            "comment": "12/04/2015 05:58:50 DBELL"        }, {            "comment": "NEED FUNDS MOVED DID NOT POST RIGHT - PER REMIT FROM AP JACKIE"        }, {            "comment": "12/03/2015 17:36:26 SSCHROFF"        }],        "requestor": {            "name": "JACKIE",            "phone": "8663631033"        },        "adjustments": [            {                "description": "To 450-1474773",                "amount": "7656",                "date_time": "2015-12-04 00:00:00.0",                "reason_code": "",                "reason_code_description": "null",                "invoice_number": "103801",                "transaction_code": "MSD",                "transaction_description": "MISAPPLIED DEBIT",                "service_code": "MSD",                "service_description": "MISAPPLIED DEBIT",                "reference_info": {                    "case_id": "687",                    "invoice_number": "103975",                    "transaction_code": "MSC",                    "transaction_description": "MISAPPLIED CREDIT",                    "service_code": "",                    "service_description": "null"                }            }        ]    }}