List Cases

Use /cases to retrieve summary of all non-executable service requests,e.g., Billing complaints, Bin complaints etc on your account.A date range can be specified to retrieve summary of cases within those dates.To get details of a specific case see, case details api

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URI

GET /api/v1/customers/{customerId}/cases

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Headers

Parameter	Mandatory	Data Type	Allowed Values	Description
Request-Tracking-Id	Y	String		Unique Identifier for each request
Authorization	Y	String		Access token
ClientId	Y	String		Will be provided by WM
Accept	N	String	application/json or application/xml	Default is application/json

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Request Parameters

Pass the following parameters in the request.

Parameter	Mandatory	Data Type	Type	Description
customerId	Y	Number	path	Unique Customer Identifier
fromDate	N	Date	query	Start date formatted as yyyy-MM-dd
toDate	N	Date	query	End date formatted as yyyy-MM-dd

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Response Fields

Parameter	Data Type	Description
request_tracking_id	String	Unique identifier for each request
cases	Object	The cases details
case_id	Number	Unique ID assigned to a case
description	String	Description of the case
category	String	Case category
category_description	String	Case Category description
requested_date_time	String	Case Creation date and time
status	String	Case status (CLOSED,OPEN)
totalCount	Number	Total number of case objects retrieved

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Tip

For information about how to test, see How To Test

Sample Request

http://api.wm.com/v1/customers/123456789/cases?fromDate=2016-06-01&toDate=2016-08-01

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Sample Response

{    "request_tracking_id": "123",    "cases": [{        "case_id": "1234567",        "description": "AUTO-CREATED FROM TICKET",        "category": "TKT",        "category_description": "SERVICE TICKET",        "requested_date_time": "2016-06-06 10:56:00.0",        "status": "CLOSED"    }, {        "case_id": "6039379",        "description": "AUTO-CREATED FROM TICKET",        "category": "TKT",        "category_description": "SERVICE TICKET",        "requested_date_time": "2016-06-06 10:57:00.0",        "status": "CLOSED"    }, {        "case_id": "6039356",        "description": "AUTO-CREATED FROM TICKET",        "category": "TKT",        "category_description": "SERVICE TICKET",        "requested_date_time": "2016-06-06 10:54:00.0",        "status": "CLOSED"    }],    "metadata": {        "totalCount": "3"    }}

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